RESOLVING DISPUTES WITH MOTORING BUSINESSES

1. Always try to resolve the dispute directly with the business in the first instance

In the event that something has gone wrong, it is important to try to conclude your issue directly with the business in the first instance, and to give them the opportunity to put things right. This will provide the best prospects of resolving your concerns before turning to an ADR body, such as The Motor Ombudsman.

2. Maintain an open and continued dialogue

Effective communication and keeping an open dialogue with a business that is the subject of the complaint is vital. With cars being complex mechanical machines, it is essential to make the business aware of the problem as soon as it occurs. This will often provide the quickest route for resolving your issues and finding the best route forward.

3. Work together with the business to find a solution

Emotions can run high, and tempers may flare in stressful and frustrating situations, especially when it's concerning a high-value item. However, it's always important to try and work with the business, so that a swift and amicable resolution can be found.

4. The Motor Ombudsman can step in t...